日本語
Support · サポート

We’re here to help

Every KAI Games title is made by one person, and that person reads every email. Write to support@kaigames.dev and you will get a reply within 3 working days (Japan time), usually sooner.

Email support@kaigames.dev

日本語でのサポート

お問い合わせは support@kaigames.dev までメールでお願いいたします。不具合のご報告には、ゲーム名とバージョン、端末の機種と OS のバージョン、起きたことと再現手順、できればスクリーンショットや動画を添えていただけると助かります。3営業日以内（日本時間）にお返事いたします。返金については、ご購入いただいたストア（Google Play / App Store）の返金ポリシーに従います。

Reporting a bug

The more of this you can include, the faster we can fix it:

  • Game and version — e.g. “HOTFIX 1.2.0”. The version is shown in the game’s settings or on the store page.
  • Device and OS — phone model and Android / iOS version.
  • What happened, and what you expected — one or two sentences is plenty.
  • Steps to reproduce — what you did just before it went wrong.
  • A screenshot or short video if you have one.
  • Language you play in, if the problem is about text.

Please do not send passwords or payment details. We never ask for them, and our games do not have accounts.

Purchases and refunds

Purchases are processed by Google Play or the App Store, and refunds follow the store’s own policy. If a one-time purchase did not unlock, try “Restore purchases” in the game’s settings first, then email us with the store receipt number.

Android closed testing

To join a test, first join the KAI Games Testers Google Group with the Google account on your phone, then open the opt-in link for the game (HOTFIX: opt in here). Tests are not available to Google Play accounts set to the Vietnam region.

Privacy

Each game has its own privacy policy. None of our games require an account, and most collect no data at all.

Privacy policies for games that are still in development are published together with their store release.

Developer

KAI Games is the brand of Le Hoan Hao, an independent developer based in Japan. Games are built with Godot 4. Store listings name the developer as “Le Hoan Hao”.